Bot is not responding or creating tickets
Check bot health, Discord permissions, and target categories.
Start with /health in the affected server. If the result is unclear, an administrator can run /debug for a full diagnostic report.
For panel messages, Ticket Tool needs View Channel, Send Messages, and Embed Links. For ticket channels it needs Manage Channels, plus View Channel, Send Messages, Read Message History, and Manage Roles.
Check that the Ticket Tool role is above any role it needs to manage. Also confirm that the configured Discord category still exists and has room for another channel.
If it still fails, open a support ticket with the Server ID, the exact error text, and the /health or /debug result. Never send a bot token or API key.
More in Troubleshooting
View allUse health and debug diagnostics
Collect useful diagnostics without sharing secrets.
Discord category limits and deleted category references
Resolve full Discord categories and settings that point to deleted channels.
Fix ticket visibility and private ticket access
Correct category support roles and Discord channel permissions.
Dashboard does not show my server or bot
Check the Discord account, permissions, and which Ticket Tool bot was invited.