Plans, cancellation, upgrades, and refunds
Current rules for plan changes, cancellation, and first-purchase refunds.
You can change a server plan from its Billing page. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the current billing period.
If you cancel, the server keeps paid features until the end of the current billing period, then returns to Free. Settings and ticket data are preserved, subject to the normal plan retention rules.
New customers have a 14-day satisfaction guarantee on their first paid subscription when the service has not been substantially used. Renewals and requests after that window are normally non-refundable.
For a billing review, provide the Server ID, billing email, and invoice or charge reference. Never send full card details.